Ordering, Shipping & Returns

Made-to-order requests

Send an enquiry with your chosen name, material, chain length and delivery location. An enquiry is not a paid order and does not reserve a production slot. Balusha confirms your final design, quotation, payment arrangements and production slot before work begins.

Production

Allow approximately 7 days for production after your design and order are confirmed. Dispatch and delivery dates are agreed individually, based on the confirmed production slot. Delivery time is additional.

Shipping quotations

Provide your delivery country and postcode so Balusha can confirm destination availability, the courier service, shipping charge and estimated delivery time before payment. Shipping is not advertised as free. For international requests, any import duties, taxes and courier handling charges are clarified in the quotation; local charges may be payable by the recipient.

Changes and cancellations

Contact Balusha before production starts to request a change or cancellation. Once production has begun, personalised pieces cannot be cancelled or returned simply because you change your mind. Any requested remake or later change requires assessment and a separate quotation.

Damaged, faulty or incorrect items

If an item arrives damaged, appears faulty or differs from the confirmed order, contact Balusha promptly with your order number, a description of the issue and clear photographs. Keep the item and packaging while Balusha assesses the appropriate repair, replacement or other remedy. Do not send an item back without return instructions.

These terms do not limit any rights available under applicable consumer law.

Contact

Use the contact form or email parkashverma@gmail.com. Please include your order or enquiry reference.